How big is the balloon?+
There are various balloon sizes belonging to our company; in general, our biggest balloon is about 45 meters long and 35 meters wide.
How many passengers are in one basket?+
The average number of people in the basket varies between 20 and 28 people. The basket as per design consists of 4 sections for the passengers. Therefore, in a basket for 20 people, 5 passengers can fly per section. These sections will be sufficient for you to have a comfortable flight.
Can anyone fly?+
Anyone who is physically and mentally healthy can fly. However, the passengers must be able to stand unassisted for an hour and adopt the seated landing position. If the passengers have undergone any surgery in the near future, they should get approval from their doctor.
Are there any age or weight restrictions?+
Children must be at least 5 years old and children under the age of 16 can fly with their parents. Passenger who are 120 kg and above are required to inform the operating department of our company.
Can pregnant women fly?+
Unfortunately, for you and your baby’s safety we are unable to fly women who are pregnant.
Can passengers fly the balloon?+
No, passengers cannot fly the balloons. Please be sure that your pilot will perform his/her best in order to give you the best experience. At the same time your pilot will give you information about the region and the flight during your flight.
Are balloon flights safe?+
Hot air ballooning is an extremely safe activity.
All flights are under Turkish civil aviation control and supervision. Flights are opened within the framework of the safety measures and criteria established by the International Civil Aviation Organization (ICAO).
In the case of a safety-related weather situation, flights will not be carried out on that day.
Are your pilots licensed?+
All our pilots have a flight license with international validity. All pilots have to renew their licenses every 2 years. Thus, the performance and information of the pilots are kept up to date.
Is there insurance?+
All passengers are insured by Eureko insurance under Aviation insurance.
What happens if flights are canceled due to adverse weather conditions?+
In adverse weather conditions, for safety reasons, flights can be canceled either one day before or on the date of the flight.
For passengers who have time can plan their flights for the next day.
For passengers who do not have time will receive a full refund.
The weather looked nice and sunny so why was it cancelled?+
The weather looked nice and sunny so why was it cancelled?
Often, the air conditions that seem normal for the passengers may not be safe for the flight. These conditions are likely to increase in the rain or fog. Due to these reasons, flights are canceled and your safety is considered.
Flights are planned as a result of precise evaluations in order to ensure that hot air ballooning is safe and sustainable in our region.
What should I do if I want to cancel my flight or change my date?+
You can cancel your flight 3 days in advance without paying any fee. If you want to change the date of your flight, you can change the date 3 days in advance.